Dear Valued Customers,

Whether you are a brand new client or a long-time customer, I'm writing this letter to clarify something my technicians and I sometimes hear while we're in your homes working on your heating and air conditioning problems. As we're leaving we hear those gratifying words: "You're our hero".

For over 35 years Davenport Service Company has been available 24 hours a day 7 days a week to answer questions, provide repair service, and perform regular maintenance to make your furnace and A/C systems last longer, and operate more safely, quietly, and efficiently. We have listened to your needs and made available to you the best quality, lowest cost heating and air conditioning equipment, when you need it, day or night, weekends and holidays.

As we gained your trust, you asked us to do more. And so, while listening to your problems throughout the years, we have added these services and products to make your life better:

• Dual fuel systems/heat pumps with gas furnaces
• Electronic energy saving thermostats
• Humidifiers, air cleaners, air duct cleaning services and UV lights
• Plumbing service and repair
• Super-efficient air conditioning systems with eco-friendly refrigerant
• 98% efficient furnaces
• Financing with many options
• Computerized dispatching for our 24 hour service

And our warranties have increased from the original 30 days in 1979 to today's Davenport standard warranty of 10 years on all parts and 5 years on all labor on equipment installations.

We love to deliver above your expectations. We enjoy coming to your aid to fix a broken furnace or stubborn air conditioner. Maybe when you look at all we do to deliver for our customers, maybe you could call us heroes! But nothing could be further from the truth. In fact, we feel you are the real hero! Your loyalty is not only gratifying, but humbling. For over 35 years you have been the hero to Davenport Service Company!

Your business has provided our employees with steady jobs and our families with a good living. You've given our families their livelihood and we appreciate it. Also because of your loyal business, Davenport Service Company has been able to help others. We've given out turkeys at Thanksgiving as well as food and toys at Christmas. Without you, our hero, these needy families would not have had such good and plentiful holidays.

With the challenging economy we face today, we appreciate your trust, loyalty and business even more than ever. Thank you from everyone at Davenport Service Company. You are truly our hero!

- Mark Davenport